Privacy Policy

What Vamo Scooters collects when you book, why, who receives it and how long it is kept.

What we collect, why, who receives it and how long we keep it.

Who we are

This policy applies to Vamo Mobility Group LLC and to the websites, booking platform and online services it operates: vamoscooters.com, scootersfloridarentals.com, vamobikes.com, vamoebikes.com, vamomopeds.com, vamomobilitygroup.com, vamosales.com and app.vamoscooters.com, including booking pages provided to network operators under their own domains. VAMO is a franchisor: it facilitates reservations for its corporate locations, its franchisees and affiliated independent operators such as ScootersFloridaRentals.com, with more joining soon. Every operator in the network agrees to our standards for customer service, vehicle condition and safety. Your confirmation names the operator serving your booking, and that operator is the party to your rental agreement.

What we collect

To take a reservation we ask for your name, email address, phone number and date of birth, the dates and location of the rental, and the vehicle class you choose. Before a rental starts we ask for a photo of your driving licence and its expiry date, because the operator must check it. Card details are entered on a payment page run by Stripe, our payment processor. They never reach our servers and we never see your card number. When you visit the site we record your IP address, browser type and the pages you open, for security and to prevent fraud. You may choose not to give us information, but a reservation cannot be completed without it.

How we use it

We use your information to make and manage your reservation, to send confirmations, payment links, receipts and the rental agreement, to verify your licence and your age, to answer your questions, to resolve disputes, to collect what is owed under the rental agreement, to prevent fraud and prohibited use, to enforce our terms, and to improve the service. We send marketing email only if you ask for it, and every marketing email carries a way to stop.

Who we share it with

The operator serving your booking receives what it needs to complete the rental: your name, contact details, licence, the booking and the amounts paid. The operator is named on your confirmation and is responsible for the rental itself. Stripe processes payments and holds card details under its own privacy policy. Our email provider delivers messages on our behalf. Twilio and Meta (WhatsApp, Instagram and Facebook Messenger) deliver text and chat messages, and Chatwoot runs the website chat. An AI assistant provided by Anthropic reads the messages you send us in the chat or on WhatsApp in order to answer them; a person takes over whenever needed. Service providers that host or support the platform see data only to do their work and may not use it for anything else. Companies in the VAMO family listed above may share your information with each other to serve you. We also disclose information when the law requires it, to establish or defend legal claims, to protect the safety of riders, staff or vehicles, or in connection with a sale or merger of the business. We do not sell your personal information.

Text messages and WhatsApp

If you give us your mobile number, we use it to send you messages about your rental by SMS or WhatsApp: your booking confirmation, payment and signing links, pick-up and return reminders, and answers to the questions you send us. You can also write to us first on WhatsApp or in the chat on this website. How many messages you receive depends on your booking. Message and data rates may apply. Reply STOP to stop text messages at any time, and HELP for help; you can also write to info@vamoscooters.com or call (305) 735-9717. We do not send you marketing messages without your consent. We never sell, rent or share your mobile number or your consent to receive messages with anyone for their own marketing; they are shared only with the providers that deliver our messages for us, such as Twilio and WhatsApp (Meta), and only to deliver them. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

How long we keep it

Cookies and browser storage

We do not use advertising cookies or advertising trackers. We count visits to the site with Vercel Web Analytics, which sets no cookies and does not identify you. The programme enquiry form is protected by Google reCAPTCHA, which looks at how the page is used and at your browser and device to tell people from bots; Google's Privacy Policy and Terms of Service apply to it. The site keeps a few things in your own browser: your chosen language and an in-progress search, so you do not have to start again; and, for 30 days, the link that brought you here (for example a post of ours), so we can tell which posts help riders find us. That last item is not kept if your browser sends a Global Privacy Control or Do Not Track signal, and visitors in Europe are asked first. The website chat loads only when you open it; it then sets its own cookies to keep your conversation. Stripe's payment page sets its own cookies under Stripe's policy. Your browser's help pages explain how to clear stored data.

Your choices and rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can unsubscribe from marketing at any time. Contact us using the details below and we will answer within a reasonable time. We will not treat you differently for exercising these rights. We honour the Global Privacy Control signal sent by your browser.

Riders under 18

Our services are for adults. We do not knowingly collect information from anyone under 18, and a reservation cannot be made by someone under 18. If we learn that we hold such information we delete it.

How we protect it

Data travels encrypted between your device and our systems. Staff see only the information their role requires, and that rule is enforced by the database rather than by the screen. Licence images are stored privately and opened only through short-lived links.

Where your data is processed

Our servers and our service providers are in the United States. If you visit from elsewhere, your information is transferred to and processed in the United States, whose laws may differ from those of your country.

Links to other sites

Operators' own websites, Stripe's payment page and other sites we link to are governed by their own privacy policies.

Changes to this policy

We may update this policy. The date at the foot of the page is the date it was last reviewed. Material changes are announced on the site.

Contact

Vamo Mobility Group LLC. Write to info@vamoscooters.com, or call (305) 735-9717 to reach the operator serving your booking. We reply within two business days.

This policy was last reviewed on 2026-10-16.